Knowledge Management Software: Customer Support 

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Customer Care Software
Web-based Customer Care. Request an Online Product Demo Now.
www.Parature.com/CustomerCare
Care Management Software
Simplifying Medical Management Landacorp, CareRadius Suite
www.Landacorp.com
LivePerson™ Chat Support
Affordable Award-Winning Business Chat Solutions Download Free Trial!
Solutions.LivePerson.com/Live_Chat
Time for a Change?
Streamline & Automate Service Mgmt with Numara FootPrints. Free Trial.
www.NumaraSoftware.com/FootPrints
Customer Relationship S/W
CRM software to improve customer service and convert prospects.
www.ACIconsulting.com/Customer
Care Management
Risk assessment, gaps in care, pay for performance information
www.dsthealthsolutions.com
Product Listings Powered by
PhaseWare is a company dedicated solely to customer service & support software - providing a powerful, flexible solution that manages the complete customer service spectrum from Help Desk to Self Service. PhaseWare is the most effective way to serve, support, retain and maximize the value of every customer. An affordable solution that reduces the overall cost of customer support while enhancing the customer's experience and adding value to your products/services/company.
Advisor is a web-based problem solving tool that utilizes artificial intelligence technology to assist customers as a live help desk employee would. The software poses a series of questions and possible solutions to the customer until problem resolution. Using AI, the system learns from the customer's responses to provide better and better advice over time. If it is unable to satisfactorily respond to a customer query, it auto-transfers them to live help.

Web Listings
Knowledge Management Software | Knowledge Base Software ...
Knowledge Management Software - Interspire Knowledge Manager ... knowledge management software to share knowledge, reduce customer support and cut staff ...
http://www.interspire.com/knowledgemanager/
Help Desk Software, Knowledge Base & Service Desk Software
The Novo Customer Support Suite is a complete customer support solution which integrates our Knowledge Base Software with Help Desk Software. ...
http://www.novosolutions.com/
InQuira - Knowledge Management Software for Customer Support
InQuira offers knowledge management software that fuels exceptional customer service through both Web self-service and agent-assisted support channels.
http://www.inquira.com/
Knowledge Management Software System - Knowledge Base Tools ...
Answer customer service questions from a single knowledge base - pull information from your contact center, customer portal, website, Facebook, ...
http://www.salesforce.com/crm/customer-service-support/knowledge-base-system/
Knowledge Management Software | Knowledge Base Software ...
According to Ernst & Young consulting agency research, Knowledge Management Software usage enables up to 30% savings on customer support and increases up to ...
http://www.web-site-scripts.com/knowledge-management/overview.html
Knowledge Management Software | Parature, Inc.
Benefits and Features of Parature Knowledge Management Software. Reduce issue resolution times and repetitive inquiries; Reduce customer support requests ...
http://www.parature.com/knowledge-management.aspx


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What WorksTM for Management

Using Knowledge Management Software

Effectively maintain and share information by using knowledge management software.
Using knowledge management software helps you make good use of your company’s most important intellectual capital – the information possessed by employees. Knowledge management is defined as the distribution and maintenance of vital information and knowledge possessed by individuals employed by a particular organization.The basic principle of knowledge management software is to distribute knowledge in a ... Read more

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