IP (Internet Protocol) Telephony is changing the way the world communicates. IP Telephony sends voice and data through the Internet, eliminating the need for a fiber optical network. With new features and improved service, IP Telephony is now a practical communication solution for all business sectors.

In order for a business to successfully use this new technology, an Internet phone gateway service is necessary. A voice over IP (VoIP) gateway digitally converts analog signals for transmission over the Internet. Essentially, a gateway integrates IP Telephony into your company’s existing communication system.

There are several IP VoIP gateway companies available, and many factors to keep in mind when choosing an IP Telephony gateway service:

1. How much experience does the IP Telephony gateway provider have?

2. What communication features does the IP voice gateway company offer?

3. What is the cost for a voice over IP gateway?

4. What kind of support does the IP voice gateway provide?

Action Steps
The best contacts and resources to help you get it done

Examine the IP Telephony gateway company's experience with similar businesses

Internet telephone gateway companies are popping up all over the place. To avoid unnecessary pitfalls, obtain the services of an experienced company. Find out how much hands-on experience the company has in IP phone gateway services similar in scope to your projected needs. Ask for a list of clients and references.

I recommend: ShoreTel boasts an awards page, which gives you peace of mind as you read the company’s many honors and accolades. Smoothstone IP Communications has been in business longer than any other managed Internet telephony gateway services company in the U.S. and claims that 99% of their customers are still with them.

Evaluate the communications features offered by the IP Telephony gateway company

An IP Telephony gateway for a business must have different features than for an individual. Determine if you will be using your voice over IP phone service to transmit data in addition to voice. Research how each IP Telephony gateway company can provide user-friendly solutions for your communications challenges.

I recommend: ShoreTel offers an integrated IP Phone system with options available depending upon your specific business needs. Download free Microsoft Office Communications Server 2007 and Office Communicator 2007 software to integrate IP telephony at Microsoft.com. Get a free VoIP communications evaluation from Smoothstone IP Communications.

Compare rates between several IP Telephony gateways

Using voice over IP telephone services will reduce your company's phone bills. How much money is saved is dependent upon the IP Telephony gateway provider your choose and the products they utilize. Ask what the short-term and long-term projected cost savings will be by using the voice over IP telephony gateway. If time is money in your business, investigate hidden costs associated with time delays or failed services.

I recommend: Avaya provides a list of suggested IP Telephony gateway providers after you complete a short online inquiry form. Get connected with a service partner who can provide a quote at ShoreTel. Smoothstone IP Communications offers a total cost of ownership online presentation.

Find out what kind of support your IP Telephony manufacturer offers

Evaluate the support offered by IP Telephony manufacturers. Find out how often IP Telephony manufacturers update your system. Are upgrades automatically provided with emerging technology? What kind of training is provided for your employees?

I recommend: Avaya offers a variety of service options to meet your specific IP Telephony needs. ShoreTel offers two service packages – enterprise support or partner support – depending on your business needs. ShoreTel also provides user and system administrator training, including online self-paced tutorials and instructor-led web courses. Smoothstone IP Communications offers 24/7 client phone support.

Tips & Tactics

Helpful advice for making the most of this Guide

• •  A voice over IP phone system is a great option for mobile employees and virtual contact centers to operate efficiently and cost-effectively while traveling. If your employees telecommute or travel frequently, ask your IP VoIP gateway provider how they can reduce communication costs for your company.