- Train your employees until they are proficient on your most commonly used software.
- Give them the resources to sharpen their skills.
- Keep yourself and your staff updated on system upgrades.
Action Steps
The best contacts and resources to help you get it done
Focus on the Basics
There are many types of computer training and software tutorials available online. Remember not to overload your employees or hard drive with unnecessary software. Stick to what they need to know to do their jobs well.I recommend: Education Online for Computers offers free and subscription-based training in the most widely used computer software, including MS Word, PowerPoint, and Outlook.
Practice Makes Perfect
To ensure that your employees have a grasp on your business's computers and software, give them the opportunity to practice their skills (not on a customer!) and then evaluate their understanding before turning them loose.I recommend: Check out teacherClick: Windows XP Tutorial for several Windows XP-focused practice tools, including videos, exercises, and evaluations. For other tutorials, go to teacherClick's Tutorials Selection.
Equip your Employees
It's easy to give into the temptation of training employees on just the bare minimum to operate the computer, but don't fall victim to this mindset. They must be well equipped to do their jobs and help your clients and customers.I recommend: Bradley University offers short references (think CliffsNotes for Computers) for both Windows and Apple systems. You simply download, print, and post near the computers. Or check out Courses on Disk for software-training courses on CD.
Stay Up on Upgrades
Computers and software are continually being updated, so you must train your employees on a consistent basis to keep up with the changes. Don't let too much pile up at once, or you'll have to invest a large chunk of time again.I recommend: Check out Microsoft Small Business + Online Training, which offers software training for small companies who sign up (for free) on the site. Take advantage of Education Online for Computer's Free Software Training Newsletter for notification of new free computer training and tutorials every month.
Tips & Tactics
Helpful advice for making the most of this Guide
- Take the time: Don't try to cram in software training while customers are waiting in line. Wait until you and your employee have time to focus.
- Choose wisely: Train your employee at the beginning of his shift, when he is refreshed, rather than at the end of a long day when he just wants to get home.
- Don't catch a virus: Before you do anything online, make sure that your computer has a good anti-virus program installed and updated.
- Have patience: Remember that people learn at different speeds, and what took you a half-hour may take your employee two hours, or vice versa.
the Computers and Software Education and Training page at Business.com
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