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Daniel Kehrer

Guide to Wireless Email Service

How “email anywhere” can help build your business

By Daniel Kehrer, Editor, Business.com & Work.com

The ability to communicate by email no matter where your day takes you is one thing that can set a small business above the competition. If you have to be on the road, out of the office - or just away from your desk - you need a way to access your email in order to be responsive to customers, suppliers and employees. These days, people expect fast answers, and if you can't supply them you could be hurting your business.

Wireless email and "smart phone" services geared to professionals and small business owners cost about $30 to $40 per month. In many cases, the cost will depend on the volume of emails you send and receive. In addition to voice calls, a smart phone offers:

  1. Email, Internet and instant messaging.
  2. Organizer applications such as calendars, contacts and task lists.
  3. Business applications such as mileage managers, time and billing, contact management, inventory control and others.

And don't worry about losing information or having it on your mobile device when you really need it on your desktop. Choose a handheld that can exchange information wirelessly with your PC. Here are the best solutions for small business.



Action Steps
The best contacts and resources to help you get it done


Stick with simple solutions from a wireless leader

BlackBerry's small business solutions keep it about as simple as possible. If you choose their Internet service, for example, you get wireless access to communications and information with nothing required on your end - no server software or solution outsourcing.
I recommend: Blackberry offers a range of wireless solutions specifically designed for small business, including email, phone, Internet, organizer and others.

Get an entrepreneur-tested smart phone

Treo, a "smart phone" produced by Palm Inc., is a popular device among entrepreneurs. It can help simplify your life by combining a cell phone with email, an organizer, messaging and Web access (not to mention the MP3 player and digital camera).
I recommend: See the full line of Palm solutions for small business owners and professionals. While you're at the Web site, register for one of their helpful Webinars.

Choose a power-packed expandable Intellisync solution

Intellisync's Wireless Email Express is great for individuals and small to medium sized businesses – easy to install, secure, and integrates with almost any email platform. Works with Microsoft Exchange and IBM Lotus Notes, as well as with most Internet email accounts such as Comcast, Earthlink and others.
I recommend: Details and ordering information at the Intellisync site.

Select from multiple products, plans and services

Major wireless companies such as Cingular offer solutions from a range of providers, including Blackberry, Palm, Pocket PC, Good Technology, Microsoft and others.
I recommend: Small business wireless productivity solutions at Cingular.

Tips & Tactics
Helpful advice for making the most of this Guide

  • Microsoft ActiveSync automatically synchronizes e-mail, contacts, appointments, tasks and more between your device and PC or Exchange Server.
  • Dell has a popular line of pocket PCs called the Axim, created and priced with small business owners and mobile professionals in mind.
  • A great place to find independent reviews of handhelds is PDAstreet.
  • Bone up on wireless industry lingo.

The official source of Wireless Email Service is the Wireless Email page at Business.com

Email on iPhone 3GS
iPhone supports Microsoft Exchange ActiveSync, push email, and more.
www.apple.com/iphone/business
Microsoft® Unified Communications
Streamline Communications, Increase Efficiency & Lower Costs. Learn More.
Try It Out | Read Case Studies | Learn More | Get Cost Savings
Microsoft.com/UnifiedCommunications
IBM LotusLive iNotes
Explore New Web-based Email Service & Gain a Rich Webmail Experience with IBM. Download the No-Cost Trial.
Download Trial
www.LotusLive.com/iNotes
Wireless Email Resources
Find Wireless Email. Search listings and reviews of retailers, specialists and services in your local area now.
JustClickLocal.com

Recommended Solution Providers

Palm: Wireless Email
Handheld devices for small/medium businesses.

Blackberry: Small Business
Handheld devices and other business solutions.

Sprint: Wireless Email Plans
Options include on-site server, hosting, Blackberry and web-based applications.

Verizon Wireless: VZEmail
Turnkey wireless server for small/medium businesses.

Cingular: Email & Messaging
Wireless communications options for small businesses.

Nokia: Mobile Email
Range of solutions working with IBM, Blackberry, Oracle and Intellisync.

Intellisync: Wireless Email Express
Subscriptions-based service for small/medium business, provided by Nokia.

Windows Mobile: Small Business
Software, devices and server-based applications.

Earthlink: Wireless Products
Service packages including the TotalAccess plan for Treo.

Cbeyond: BeyondMobile
Voice and data telecommunications services for small businesses.

Wirefly.biz: Small Business Wireless
Online retailer of wireless products and service plans.

Best Sites to Learn More

Intel: Wireless for Business
Strategies, solutions and case studies with sections on small businesses.

Bitpipe: Business Wireless Messaging
White papers, product literature and webcasts (Register for free membership.)

AllBusiness.com: Mobile Computing
Handheld devices with internet access and articles on benefits and management.

InformationWeek: Handhelds
Advice for companies on selecting wireless email devices.

SmartBiz: Mobility
Articles on wireless issues such as service, management, security and small businesses.

EZineArticles: Mobile Computing
Numerous articles on a wide variety of topics submitted by users.

Microsoft: Small Business Learning Center
Mobile computing advice, resources, articles and webcasts.

SmallBizResource: Mobility
Technology tips, news and reviews on mobile telecommunications.

Best Blogs and Forums

ProductPC Magazine: Forums
Forums on smartphones, wireless, handheld pcs and support.

TreoCentral: PalmOne Treo Community
Forums on devices, software and service.

EverythingTreo: Forums
Discussions on smartphones, software and wireless carriers.

PocketPC Magazine: Blog
Entries by SmartPhone and PocketPC magazine experts.

TechTarget: Mobile Computing
Commentary and insights from the expert answer center blog.

Treonauts: Treo Blog
Owner and user discussing the "Treo lifestyle."

Engadget: Gadget Blog
Get the latest thoughts on new gadgets that are capable of email functionality.

CNET: PDA Blog
Focuses on handheld devices.



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